Handling the Difficult Employee

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Sooner or later every supervisor must deal with a difficult employee. This course helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.

Duration: One day

Table of Contents:

Part 1: Defining Difficult Employees
Management’s Responsibility
Definition of the Difficult Employee
Remember the Message
Six-Step Intervention Model

Part 2: The Intervention Model
Step 1: Identify and Define the Performance Problem
Give Constructive Feedback
Step 2: Explain the Impact of the Problem
Step 3: Analyze the Reasons for the Problem
Examine Your Influence
Step 4: Define the Expected Performance Standard
Step 5: Explore Ideas for a Solution
Step 6: Write the Plan for Improvement

Part 3: The Intervention Conference
The Conference Agenda

Part 4: Disciplinary Action and Termination
The Whats and Whens of Discipline
Progressive Discipline Policies
The Issue of Termination

Part 5: Author’s Responses