Problem Solving for Teams

Description:

The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Make Consensus More Achievable
Working together. Sharing responsibility. Depending on each other. These are probably things your team does well already. Now you can add “solving problems” to the list. Whether it’s a work group, ad hoc committee or management team, it can be difficult for people to make decisions together. The key is unifying everyone around a common mission and leveraging individual strengths to achieve it.

Duration: One day

Table of Contents:

Part 1: Problem Solving and Decision Making Overview
Problem Solving and Decision Making Benefits
Team Learning Objectives
What Is a Problem, Anyway?
Problem Characteristics
Consumer Tech Case Problem
Problem-Solving Methodology
Problem-Solving/Decision-Making Outline
Part Summary

Part 2: Communication Dynamics
Developing Good Communication Skills
What Makes Team Meetings Work?
Team Meeting Roles
Documentation during Team Meetings
The Bottom Line
Six Steps to Team Problem Solving
Part Summary

Part 3: Step 1: Problem Recognition
The Iceberg or 80/20 Rule
Involving Stakeholders
Opening Discussion-A Good Place to Start
Problem Recognition Tools
Brainstorming Guidelines
Part Summary

Part 4: Step 2: Problem Labeling
The Iceberg Rule Again
What Is a Problem Label?
How to Find a Problem Label
Part Summary

Part 5: Step 3: Problem-Cause Analysis
That Iceberg Again
Distinguishing Cause from Effect
Six Tools to Identify Problem Causes
Have You Done It?
Part Summary

Part 6: Step 4: Optional Solutions
Creating a List of Alternatives
The Creativity Process
Part Summary

Part 7: Step 5: Decision Making
Choosing a Course of Action
How to Make a Decision
Part Summary

Part 8: Step 6: Implementation
Putting Your Plan into Action
Six Action Planning Tools
Part Summary

Addendum