Developing as a Professional

Description:

The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Developing as a Professional is a how-to guide to presenting yourself well in business and social situations. You will learn what qualities define a professional and what you can do to gain recognition as a true professional in your workplace. The tips in this course are easy to turn to for on-the-job advice on everything from developing good work habits to minding your cubicle manners, as well as networking and scheduling your time effectively. Finally you will find new ways to cope with workplace challenges such as defusing conflict and managing pressure and stress.

Duration: One day

Table of Contents:

Part 1: Become a Professional
Tip 1: Define Professionalism for Yourself
Tip 2: Develop a Professional Attitude
Tip 3: Respect Yourself
Tip 4: Respect Others
Tip 5: Be a Team Player
Tip 6: Respect the Chain of Command
Tip 7: Beware of Office Politics
Tip 8: Develop Good Work Habits
Tip 9: Act Like a Professional
Tip 10: Professionalism Checklist

Part 2: Mind Your Manners
Tip 11: Practice Gender-Neutral Etiquette
Tip 12: Master Business Entertaining
Tip 13: Tip Appropriately
Tip 14: Model Mealtime Etiquette
Tip 15: Meet and Greet People
Tip 16: Mind Your Cubicle Manners
Tip 17: Don’t Blow Smoke
Tip 18: Manners Checklist

Part 3: Act Like a Professional
Tip 19: Socialize Without Damaging Your Reputation
Tip 20: Have Professional Relationships
Tip 21: Network Like a Pro
Tip 22: Dress the Part
Tip 23: Be Well Groomed
Tip 24: Communicate Professionally
Tip 25: Be Assertive, Not Aggressive
Tip 26: Watch Your Body Language
Tip 27: Listen and Learn
Tip 28: Give and Receive Feedback
Tip 29: Maximize Phone and E-Mail Messages
Tip 30: Communication Checklist

Part 4: Improve Your Skills
Tip 31: Keep Learning and Improving
Tip 32: Improve Your Writing Skills
Tip 33: Present Like a Pro
Tip 34: Be a Problem Solver, Not a Problem
Tip 35: Make Good Decisions
Tip 36: Set and Achieve Goals
Tip 37: Schedule Your Time
Tip 38: Organize Your Workspace
Tip 39: Manage Meetings Efficiently
Tip 40: Improvement Checklist

Part 5: Cope with Challenges
Tip 41: Manage Difficult Situations
Tip 42: Handle Mistakes and Apologies
Tip 43: Defuse Conflict
Tip 44: Manage Anger
Tip 45: Interact Effectively with Difficult People
Tip 46: Deal with Pressure and Stress
Tip 47: Avoid Gossip and Backbiting
Tip 48: Beware of Sexual Harassment
Tip 49: Practice Intercultural Courtesy
Tip 50: Success Checklist

Professionalism Assessment
Answer Keys
Additional Reading