OptimaTrain

Client Relationship Management

0 STUDENTS ENROLLED

    Course Description
    Course Objective: You will manage client relationships during various phases of a project’s life cycle.

    Course length: One day

    Course Content
    Lesson 1: Managing Relationships During Initiation and Planning
    Topic 1A: Understand the Project Life Cycle
    Topic 1B: Maximize Client Satisfaction
    Topic 1C: Manage the Four Dimensions of Relationships
    Topic 1D: Build Relationships During the Project Initiation
    Topic 1E: Develop Relationships During Project Planning

    Lesson 2: Managing Relationships During Execution and Close-Out
    Topic 2A: Manage Interactions During Project Implementation
    Topic 2B: Perform a Close-Out to Extend Relationships
    Topic 2C: Exceed a Client’s Expectations with a Service Plan

    Lesson 3: Managing Interaction-Based Causes of Project Failure
    Topic 3A: Examine Interaction-Based Causes of Project Failure
    Topic 3B: Manage the Failure of an Unclear Definition
    Topic 3C: Overcome Problems with Risk Management
    Topic 3D: Deal with the Failures of Poorly Managed Handoffs
    Topic 3E: Manage the Failure of Untested Assumptions
    Topic 3F: Manage a Lack of Sound Communication

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