Telemarketing Tips from A to Z

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

This course is a handy guide for people in telemarketing. It is filled with advice on how to approach any situation with a creative and positive attitude.

Duration: One day

Table of Contents:

Introduction
Attitude: It’s Your Choice
Benefits
Closing Techniques
Details
Echo Questions
Finish the Day Ready to Begin
Greetings
Humor
I Irritates
Jerry’s Pet Peeve
Know Your Objective
Let’s
Monogram the Call
Naturally Inquisitive
One-Word Answers
Practice Being Positive
Qualifying
Rejection
Smile
Tone of Voice
Understanding Needs
Vary Your Responses
Weak, Wimpy Words
X-Out Credibility Busters
Yes
Be Creative

Test Your Telemarketing Savvy
Additional Reading