Coaching

Description:
This ILT Series course teaches students how to establish a coaching relationship with employees, evaluate employees’ personality types, and detect morale-building motivators. Students also learn about the factors that can hinder an employee’s willingness to trust, and how to establish trust with the CARE process. Course activities also cover establishing coaching objectives, identifying the best coaching opportunities, and clearly and effectively communicating goals and expectations to employees. Students will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor employees’ performance. Students learn how to use appropriate language during a coaching session, recognize factors that can distort a message, interpret employees’ nonverbal communication correctly, ask the right questions, conduct effective face-to-face meetings, and confront an employee. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Duration: One day

Table Of Contents:
Unit 1: Fundamentals of coaching
Topic A: Coaching overview
Topic B: Coaching foundation and strategy

Unit 2: Coaching diverse employees
Topic A: Personality styles
Topic B: Trust relationships

Unit 3: The coaching process
Topic A: The coach-employee relationship
Topic B: Objectives, expectations, and goals
Topic C: Performance evaluation

Unit 4: Communication
Topic A: Verbal communication
Topic B: Nonverbal communication
Topic C: Effective questioning

Unit 5: Interpersonal meetings
Topic A: Face-to-face communication
Topic B: Productive confrontations