Frontline Leadership

Description:
This ILT Series course teaches students how to deal with difficult employees. Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods. Students will learn the importance of managing knowledge, conducting assessment interviews, asking for employee input, and providing continuing education opportunities for employees. Course activities also cover the affects technology has on the exchange of knowledge and how to use different types of communication technology. Finally, students examine workplace culture and how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Duration: One day

Table Of Contents:
Unit 1: Frontline leadership
Topic A: Learning organization
Topic B: Roles of a frontline leader
Topic C: Frontline leadership skills

Unit 2: Managing knowledge
Topic A: Knowledge management
Topic B: Knowledge exchange
Topic C: Technology used to exchange knowledge

Unit 3: Workplace culture
Topic A: The workplace
Topic B: Styles of frontline leadership
Topic C: Innovation