Performance Management

Course Description
New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing effective performance-management strategies on the job. This course will give new managers essential performance-management skills.

You will explore basic performance-management techniques. You will identify methods of developing talent, harnessing the engagement of team members, and offering training and coaching to individual team members through performance-management strategies. You will develop and implement performance standards, conduct performance appraisal conversations, and give appropriate feedback and coaching to individuals for their edification and the benefit of the team, department, and company.

Course length: One day

Course Content
Lesson 1: Becoming the Manager of Choice
Topic 1A: Develop Talent
Topic 1B: Harness Engagement
Topic 1C: Onboard New Team Members

Lesson 2: Using Performance Management Skills to Improve Performance
Topic 2A: Identify Individual Performance Goals
Topic 2B: Discuss a Performance Appraisal
Topic 2C: Use Effective Interviewing Skills
Topic 2D: Provide Appropriate Feedback and Coaching

Lesson 3: Creating Performance and Development Plans
Topic 3A: Initiate the Performance Plan
Topic 3B: Create an Improvement Plan for Performance Problems
Topic 3C: Create a Development Plan for Career Growth