Quality Management

Description:
This ILT Series course teaches students the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. Students will learn how to achieve daily quality management, identify variation in processes, control costs, and analyze a company’s current performance and problem causes. Course activities also cover creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Students will also learn how to prepare and implement quality changes, select processes for improvement, assign a process manager, establish a process improvement team, and create a process flowchart, and measure process performance. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Duration: One day

Table Of Contents:
Unit 1: Fundamentals of quality management
Topic A: Defining quality management
Topic B: Processes

Unit 2: The costs of quality
Topic A: Relationship between quality and cost

Unit 3: Customer orientation
Topic A: Understanding customer orientation
Topic B: Benefits of customer orientation

Unit 4: Understanding current performance
Topic A: Flow charts
Topic B: Check sheets
Topic C: Histograms
Topic D: Run charts
Topic E: Control charts

Unit 5: Causes of problems
Topic A: Cause-and-effect diagrams
Topic B: Pareto charts
Topic C: Scatter diagram
Topic D: Interrelationship diagrams

Unit 6: Ideas and organization
Topic A: Brainstorming
Topic B: Affinity diagrams
Topic C: Activity network diagrams

Unit 7: Preparing to change processes
Topic A: Manment’s role

Unit 8: A path for change
Topic A: Process managers
Topic B: Flow charts in process improvement

Unit 9: Implementing quality changes
Topic A: Understanding processes
Topic B: Measuring processes
B-1: Measuring a process
B-2: Understanding the importance of measurement