OptimaTrain

Behavior-Based Interviewing

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    Description:
    The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keesp you engaged and help you retain critical skills.

    After taking this course, you’ll have the critical skills to find the right person for the right job every time, develop clear and accurate job descriptions and requirements, establish a fair and defensible hiring process, and construct unbiased, objective interview questions. To compete in today’s market, businesses must adapt quickly to the ever-changing environment. Finding the right person to fit your company’s needs is essential. This course will help you develop practical, specific, well-defined behavioral criteria to determine if a candidate can deliver the expected results.

    Duration: One day

    Table of Contents:

    Introduction
    The Realities of Interviewing
    The Legalities of Interviewing
    The Behavior-Based Interview Process
    The Four-Chapter Selection Model

    Phase 1: Gather Information
    The Behavior-Based Interview
    The Employee Requisition Form
    The Position Description
    Consulting with Knowledge Givers
    The Performance Review
    The Position Requirements/Profile
    Glossary of Defined Behaviors
    Creating a Dimension Matrix
    Background Review

    Phase 2: Conduct the Interview
    Principles of Effective Interviewing
    Developing Interview Questions
    The Interview Question Matrix
    The Importance of Questions
    Open-Ended and Closed Questions
    Probing
    The Interview Worksheet
    Behavioral Rating Profile
    The Interview Process
    Avoiding Interview Bias

    Phase 3: Interpret Behavior
    Interpreting Behavior
    What You See
    What You Hear
    The Words and the Music

    Phase 4: Follow-Up
    After the Interview
    Letters of Importance
    Process of Improvements
    Form Disposition

    Addendum A
    200 Behavior-Based Interview Questions

    Addendum B
    Forms

    Additional Reading

    Course Reviews

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