OptimaTrain

Excellence in Supervision

0 STUDENTS ENROLLED

    Description:
    The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

    This course will show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

    Duration: One day

    Table of Contents:

    Part 1: Getting Started
    The Opportunity
    How Do You Transition to Supervisor?
    The Definition of a Supervisor
    The Role of Supervisor
    The Responsibilities
    The Supervisor’s Job Description
    Management Thought: Old versus New
    Case Study 1
    Strategies for Getting Started
    Action Plan: Getting Started

    Part 2: Managing for High Performance
    Performance Management
    Setting Expectations and Goals
    Giving Positive Feedback
    Handling Performance Problems
    Supervising with Flexibility
    Case Study 2
    Strategies for Managing Performance

    Part 3: Communicating with Others Proactively
    Building Interdependent Relationships
    Communicating One-on-One with Employees
    Communicating with a Team
    Communicating Every Day with Others
    Communicating with Your Manager
    Case Study 3
    Strategies for Proactive Communication

    Part 4: Coaching for Excellence
    The Changing Playing Field
    The Best and Worst Supervisors
    The Coaching Process
    Case Study 4
    Strategies for Effective Coaching

    Part 5: Dealing with Change Positively
    A New Paradigm
    Organizational Change
    The Impact of Change
    Communicating Change Effectively
    Change-Management Skills
    Brainstorming Change Ideas
    Problem-Solving Techniques
    Case Study 5
    Strategies for Managing Change

    Summary
    Action Plan: Keep Excelling
    Final Thoughts: How Good Can You Be?
    Author’s Notes on the Case Studies
    Recommended Reading

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