OptimaTrain

Partners in Performance

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    Description:
    The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

    Managing performance means better results, both for the company and the employee. This course explains how performance agreements reduce ambiguity and sets the stage for top performance. The key element is a new way of establishing and attaining clear, definable goals as a team. Learn how to create S.M.A.R.T. goals, how to measure the seemingly immeasurable, and the four steps to creating job commitment. Discover why timely, corrective feedback increases employee productivity. Let this gifted trainer take you step-by-step through the entire process of developing, communicating, achieving, and monitoring performance objectives.

    Duration: One day

    Table of Contents:

    Introduction

    Section 1: Why Partner for Performance?
    Where Are You Now?
    What Is a Performance Agreement?
    Case Study 1: Making Difficult Choices

    Section 2: Developing Performance Goals
    Purpose of Goal Setting
    Attitudes and Performance Agreements
    The Performance Agreement
    Column 1: Key Job Responsibilities
    Column 2: Goals
    Guidelines for Setting Goals
    Establish a Measurement System
    Corporate Goals Drive Performance Agreement Goals
    Case Study 2: Who Will Be the Best at Performance Agreements?
    Column 3: Ranking of Goals

    Section 3: Building Commitment
    Commitment Equals Success
    Steps to Create Job Commitment
    The Performance Agreement Discussion
    Column 4: Potential Obstacles
    Obstacles that Block Goal Achievement
    Column 5: Action Plan
    Developing an Effective Action Plan
    Exercise: Performance Agreement
    Performance Agreement Quiz

    Section 4: Preparing for the Performance Review
    Establishing the Right Climate
    What a Well-Planned Performance Review Can Do For You
    What a Well-Planned Performance Review Can Do For Employees
    The Effective Performance Reviewer
    The Performance Review Form
    Supervisor Preparation
    Employee Self-Appraisal
    Performance Review Pitfalls
    Column 6: Performance Rating
    Column 7: Supervisor Comments
    Guidelines for Review Session
    Case Study 3: What Upset Jess?
    Exercise: Performance Review

    Section 5: Effective Performance Reviews
    How to Begin the Discussion
    Effective Performance Reviews Are Discussions, Not Lectures
    Column 8: Employee Comments
    How to Get an Employee to Talk Freely
    Questions that Facilitate Performance Review Discussions
    Discussing Unsatisfactory Performance
    Supporting Employee Development
    Closing the Performance Review Discussion
    Case Study 4: Four Performance Reviews
    Following Through
    A Performance Review Checklist for Supervisors
    Putting It All Together: Skill Practice
    Suggested Answers to Cases

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