Coaching and Counseling Fourth Edition

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Become a Better Manager through Mentoring
Whether you’re a first time leader or have years of experience, improving your coaching and counseling skills is essential. People have more on their plate, and change happens faster than ever before. As a manager you have an opportunity and responsibility to guide others toward effective solutions to the challenges they face. Take advantage of proven techniques, including all the checklists, tips and supporting materials you’ll need.

Duration: One day

Table of Contents:

Part 1: Introduction to Coaching and Counseling
Definitions of Coaching and Counseling
The Benefits of Coaching
The Benefits of Counseling
Part Summary

Part 2: When to Coach or Counsel
Developing Your Awareness
Symptoms of Performance Problems
Root Causes of Performance Problems
Personal Problems that May Affect Job Performance
Part Summary

Part 3: Giving and Receiving Feedback
Making Feedback Effective
Four Types of Feedback
Be a Positive Role Model
Part Summary

Part 4: Plan and Conduct Coaching and Counseling Sessions
Preparing for a Coaching or Counseling Session
Ten Guidelines for Conducting a Successful Coaching Session
Ten Guidelines for Conducting a Successful Counseling Session
Performance Appraisal Guidelines
What to Do When All Else Fails
Disciplinary Action – The Last Alternative
Part Summary

Addendum