Interpersonal Communication: Advanced

Description:

The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Use this course to learn advanced interpersonal skills. This includes identifying communication styles and communicating verbally and nonverbally; identifying the components of a first impression, and learning how to build rapport and build positive relationships; using paraphrasing, and providing positive and constructive feedback; identifying types of supervisors, and learning how to present ideas and negotiations to supervisors; communicating with colleagues and subordinates in various situations; responding to customer complaints and handling vendor contracts; and identifying and working within the organizational culture.

Duration: 1 day

Table of Contents:

Chapter 1: Communication Styles and Methods

Communication Styles
Verbal and Nonverbal Communication

Chapter 2: First Impressions and Building Rapport

The Importance of First Impressions
Building Rapport
Building Credibility
Building Positive Relationships

Chapter 3: Building Relationships Through Feedback

The Importance of Feedback
Providing Feedback
Providing Constructive Feedback

Chapter 4: Supervisors

Understanding Supervisor Styles
Promoting Ideas
Handling Human Resource Issues
Resigning from Your Job

Chapter 5: Colleagues and Subordinates

Communicating with Colleagues
Communicating with Subordinates
Dismissing a Subordinate

Chapter 6: Customers and Vendors

Communicating with Customers
Communicating with Vendors

Chapter 7: Organizational Culture

Understanding Organizational Culture
Elements of an Organizational Culture
Positive Organizational Culture
Cultural Networks
Managing Physical Culture
Managing Emotional Culture
Empowering Employees