Knowledge Management

Course Description:
Course Objective: You will understand the importance of the greatest business asset—knowledge—and the aspects of how to manage it well.

Course length: One day

Course Content

Lesson 1: Basics of Knowledge Management
Topic 1A: Knowledge Management: Why Now?
Topic 1B: Examine the Knowledge Pyramid
Topic 1C: Identify the Classes of Knowledge

Lesson 2: Knowledge Management and Organizational Learning
Topic 2A: Examine the Knowledge Management Process
Topic 2B: Examine the RICE Model
Topic 2C: Build a Knowledge Culture

Lesson 3: Implementing Knowledge Management
Topic 3A: Implement Knowledge Management Initiatives
Topic 3B: Institute Best Practices