Managing Differences

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Avoid costly and time-consuming problems and conflicts. This course goes beyond the traditional approach to managing differences between people or groups at the time of conflict. Practical strategies and techniques are offered for managing these differences before they escalate into a crisis.

Duration: One day

Table of Contents:

Introduction

Section 1: Understanding Negative People
Why Is Dealing with Negativity Important?
What Causes Negative, Difficult People?
The STEP System(TM) to Better Communication
Other Causes of Negative, Difficult People

Section 2: Dealing with Negativity
Dealing with Others’ Negativity
When You Are the Negative Person

Section 3: Understanding Negators’ Styles
Negator Styles
Matching Communication Strategies

Section 4: Overcoming Negativity Using the Beep System
Turning Understanding into Action
Be Bold and Assertive with Negators
Express the Problem and Solution Clearly
Expect to Achieve Your Goals
Practice Positive Thinking

Section 5: Developing Your Action Plan
Build Your Positively Muscles
Apply Your Knowledge