Managing Upward

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

An excellent guide if you’re wishing to position yourself for upward professional mobility. This course introduces techniques for developing positive working relationships with those above you in the organization. It’s not easy to “manage your boss,” but the tips provided will help you handle and offer both praise and criticism.

Duration: One day

Table of Contents:

Section 1: Introduction
What Is a Boss?
Why Are You Reading This Book?
Defining the Partnership and How It Can Work Better
Think About Your Situation
Clarify Your Relationship

Section 2: Focusing on the Big Picture
Where Do I Start?
Other Ways to Find Out Your Boss’ Priorities
Blend Goals
Blocks to Goal Achievement
Overcoming Blocks

Section 3: Communicate with Impact
What Is Effective Communication?
Communication Gaps
How Well Do You Comprehend or Listen?

Section 4: Talk’s Not Cheap: Building Bridges Via Meetings
Let’s Talk!
Before You Jump In
Getting Started
Getting Action from Bi-Weekly Meetings
The High Cost of Meetings
If Your Boss Is the Meeting Leader

Section 5: Confronting with Compassion
How Can You Critique Your Manager?
Five S’s of Providing Unsolicited Feedback
Select Your Timing
Secure the Boss’ Permission
Share Specifics
Show Team Benefits
Summarize Your Agreement

Section 6: How to Read Your Boss
Reading Your Boss
The Stop Sign

Section 7: The Care and Feeding of a Boss
Six Ways to Become a Star
Successful Employee Actions
Praising Upward
Things Bosses Don’t Want

Section 8: Managing Time Management Monsters
Productivity Principles
How to Manage the Monsters
Interruptions
Changing Priorities
Coping with Multiple Bosses
Lack of Information
Unavailable Boss
Disorganized Boss

Section 9: Coping with Dreadful Bosses
All Bosses Are Not Created Equal
Intolerable Boss Behavior
What Can You Do?
Risk to Action Steps Diagram
Good Guy/Bad Guy
The Bottleneck Boss

Section 10: Chutes or Ladders
Assess Yourself
Evaluating Your Scoresheet
How to Achieve Good Performance Evaluations

Section 11: The Final Episode