Course Description

Overview:

Building strong relationships with your customers is the key to sales success. Salesforce® is a powerful tool that enables you to manage your customer relationships more effectively and efficiently—resulting in greater sales to new and existing customers. This course will give you the knowledge and skills you need to use Salesforce in the real world—ultimately enabling you to meet and exceed your sales targets.

Course Objectives:

In this course, you will use Salesforce CRM to increase your sales.

You will:

• Get started with the Salesforce environment.
• Optimize lead flow.
• Manage ongoing sales processes.
• Manage the opportunity pipeline.
• Streamline the sales process with reports and dashboards.

Target Student:

Students taking this course are sales representatives who are managing their sales territories, with the goal of converting sales leads into sales opportunities and sales opportunities into closed sales. Students may be selling products or services. Students may or may not be familiar with other customer relationship management (CRM) systems and may be new to Salesforce CRM™.

Prerequisites:

To ensure your success in this course, you should have a basic understanding of sales processes and techniques. You should also have basic end-user skills with computers and the Internet, and some experience with using cloud-based applications.

You can obtain this level of skills and knowledge by taking the following Logical Operations courses:

• Using Microsoft Windows 8 or Microsoft Windows 8: Transition from Windows 7
• Microsoft Office 365: Web Apps for End Users or Microsoft Office 365: Web Apps and Collaboration for Office 2013