The Business of Listening

Description:

The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Most people listen at less than a quarter of their capacity. We’re overwhelmed with information, pulled in different directions, and have usually not been taught the most essential listening skills. The truth is: the simple key to effective listening is wanting to be good at it. And anyone can do it with this course.

Duration: One day

Table Of Contents:

Part 1: Why Should You Listen?
What’s in It for You?
What’s in It for Your Organization?
50 Reasons to Become a Better Listener
The Value of Small Change
Part Summary

Part 2: Four Key Elements of Good Listening
How to Be a Good Listener
Key Element 1: Hear the Message
Key Element 2: Interpret the Message
Key Element 3: Evaluate the Message
Key Element 4: Respond to the Message
Review Lab for Key Elements 1-4
Part Summary

Part 3: Your Listening Style
You Are Unique
The Promoting Style
The Supporting Style
The Directive Style
The Analytical Style
Part Summary

Part 4: What Is Your Listening Attitude?
A Listening Attitude: Your Key to Success
Barriers to Communication
Bridges to Communication
How Well Do You Listen?
How to Stop Bad Listening Habits
How to Help Someone Listen to You
Part Summary

Part 5: Ten Tips For Tip-Top Listening
Listen Louder
Tip 1: Take Notes
Tip 2: Listen Now, Report Later
Tip 3: Want to Listen
Tip 4: Stop Daydreaming
Tip 5: Anticipate Excellence
Tip 6: Become a “Whole Body” Listener
Tip 7: Build Rapport by Pacing the Speaker
Tip 8: Control Emotional Hot-Buttons
Tip 9: Control Distractions
Tip 10: Listening Is a Gift-Give Generously!
Part Summary