Working Together

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Today’s workplace brings together a variety of people with very diverse backgrounds and behaviors. Discover how culture and politics impact your organization, and learn to reverse prejudicial thinking and understand how gestures and body language can differ between cultures. This course will guide you through mastering how you think about yourself and others, how to speak and listen effectively to people with different backgrounds, and how to pay attention to the non-verbal language of “where, when, and how” you do things.

Duration: One day

Table of Contents:

Introduction

Part 1: Manage Your Mind
Which Side Is Up?
What Makes People Different?
Who Influences You?
Is It One or Many?
Prejudice Others’ Everybody Does It
The Good vs. the Bad
Turning Fear into Curiosity

Part 2: Manage Your Words
Name-Calling
Use Humor Appropriately
The Ouch! Technique
How to Bridge the Language Barrier
When Common Sense Isn’t Common
How Words Work
Cultural Double Binds
Culture and Politics Add Value to the Workplace

Part 3: Manage the Unspoken
Gestures and Body Language
Marking Time
Making Space
Touching Moments
Match Your Partner’s Unspoken Behavior
Talk Sense
Sexual Orientation
Americans with Disabilities
Beauty in the Workplace

Part 4: Taking Action
Two Sides of Diversity
Culture–Living, Growing, Changing
How to Deal with the Prevailing Culture

Part 5: Diversity and Globalization
What Is Globalization?
Managing Your Words
People on the Move
Managing Your Actions in the Face of Global Stress

Part 6: Conclusion
Diversity Asks Something of Everyone
What Next?
Learning to Value Our Differences
Author’s Notes on the Case Studies
Author’s Responses to the Exercises
Resources
Additional Reading