Becoming a Successful Supervisor

Description:

The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Becoming a supervisor for the first time usually comes with mixed emotions anda lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader.

Duration: One day

Table of Contents:

Part 1: Transitioning to Supervision
The Opportunity
Your Role Changes Now
How You Use Your Time
Transition Speed Bumps
So, Now What?
Working Successfully with People
Part Summary

Part 2: High-Performance Management
Performance Management
How to Establish Clear Expectations
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Performance Assessment
Strategies for Managing Performance
Part Summary

Part 3: Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Use a Team Approach
Communicating with Others
Communicating with Your Manager
Part Summary

Part 4: Coaching for Excellence
The Changing Playing Field
Coaching Behaviors in Supervisors
The Coaching Process
Strategies for Effective Coaching
Part Summary

Part 5: Dealing Positively with Change
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Part Summary