Behavior-Based Interviewing

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keesp you engaged and help you retain critical skills.

After taking this course, you’ll have the critical skills to find the right person for the right job every time, develop clear and accurate job descriptions and requirements, establish a fair and defensible hiring process, and construct unbiased, objective interview questions. To compete in today’s market, businesses must adapt quickly to the ever-changing environment. Finding the right person to fit your company’s needs is essential. This course will help you develop practical, specific, well-defined behavioral criteria to determine if a candidate can deliver the expected results.

Duration: One day

Table of Contents:

Introduction
The Realities of Interviewing
The Legalities of Interviewing
The Behavior-Based Interview Process
The Four-Chapter Selection Model

Phase 1: Gather Information
The Behavior-Based Interview
The Employee Requisition Form
The Position Description
Consulting with Knowledge Givers
The Performance Review
The Position Requirements/Profile
Glossary of Defined Behaviors
Creating a Dimension Matrix
Background Review

Phase 2: Conduct the Interview
Principles of Effective Interviewing
Developing Interview Questions
The Interview Question Matrix
The Importance of Questions
Open-Ended and Closed Questions
Probing
The Interview Worksheet
Behavioral Rating Profile
The Interview Process
Avoiding Interview Bias

Phase 3: Interpret Behavior
Interpreting Behavior
What You See
What You Hear
The Words and the Music

Phase 4: Follow-Up
After the Interview
Letters of Importance
Process of Improvements
Form Disposition

Addendum A
200 Behavior-Based Interview Questions

Addendum B
Forms

Additional Reading