Business Etiquette & Professionalism

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

The rules in business are more flexible than ever before. That means it’s actually harder to know what’s appropriate at any time. Fortunately the keys to conducting yourself at internal or client meetings, at any given time, are still understanding, kindness and courtesy. Make sure you know how to represent yourself and your company in any situation.

Duration: One Day

Table Of Contents:

Part 1: Principles of Professional Behavior
Always Be Your Best
Meeting and Greeting
Sending Social Invitations to Business Associates
Part Summary

Part 2: Interview Etiquette
Interviewing
Before the Interview
In the Waiting Room
During the Interview
After the Interview
Job Fair Interviews
Part Summary

Part 3: Planning and Attending Business Meetings
Office Meetings
Meal Meetings
Part Summary

Part 4: Electronic Etiquette
Voicemail
Cell phones
Email
Part Summary

Part 5: Multicultural Etiquette
Defining the Challenge
Five Steps to Dealing with Diversity
Guidelines for Managing Diverse Relationships
Part Summary