Client Relationship Management

Course Description
Course Objective: You will manage client relationships during various phases of a project’s life cycle.

Course length: One day

Course Content
Lesson 1: Managing Relationships During Initiation and Planning
Topic 1A: Understand the Project Life Cycle
Topic 1B: Maximize Client Satisfaction
Topic 1C: Manage the Four Dimensions of Relationships
Topic 1D: Build Relationships During the Project Initiation
Topic 1E: Develop Relationships During Project Planning

Lesson 2: Managing Relationships During Execution and Close-Out
Topic 2A: Manage Interactions During Project Implementation
Topic 2B: Perform a Close-Out to Extend Relationships
Topic 2C: Exceed a Client’s Expectations with a Service Plan

Lesson 3: Managing Interaction-Based Causes of Project Failure
Topic 3A: Examine Interaction-Based Causes of Project Failure
Topic 3B: Manage the Failure of an Unclear Definition
Topic 3C: Overcome Problems with Risk Management
Topic 3D: Deal with the Failures of Poorly Managed Handoffs
Topic 3E: Manage the Failure of Untested Assumptions
Topic 3F: Manage a Lack of Sound Communication