Cross-Cultural Business Communication

Description:
This ILT Series course teaches students the basics of cross-cultural business communication. Students learn about how cultural differences affect speech, nonverbal and written communication. Students learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. Students also learn about building relationships as well as teams across cultures. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Duration: One day

Table Of Contents:
Unit 1: Workplace culture
Topic A: Basics of culture
Topic B: Cultural differences

Unit 2: Differences in communication
Topic A: Verbal communication
Topic B: Nonverbal and written communication

Unit 3: Communicating across cultures
Topic A: Building relationships
Topic B: Listening and responding

Unit 4: Overcoming communication barriers
Topic A: Cross-cultural communication barriers
Topic B: Avoiding barriers
Topic C: Interpreters

Unit 5: Cross-cultural business situations
Topic A: Cross-cultural meetings
Topic B: Negotiating and problem solving

Unit 6: Addressing cross-cultural issues
Topic A: Communicating with co-workers
Topic B: Writing cross-culturally