Emotional Intelligence Works

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Think, Be and Work Smarter
Intellectual and technical skills are no longer enough on their own to assure success in the workplace. Emotional intelligence allows you to connect with others one-on-one and in groups—a critical skill in business today. People who are emotionally smart waste less time on personality conflicts, stay in control under stress and achieve greater satisfaction at work and at home.

Duration: One day

Table of Contents:

Part 1: Introduction to Emotional Intelligence
What Emotional Intelligence Means
The Need for “People Smart” Strategies
Assess Your Emotional Intelligence
Five Emotional Intelligence Skills
Part Summary

Part 2: “Think Smart” Strategies
Making the Choice to Think Wisely
Strategy 1: Self-Awareness Skills
Use a New Mental Script
Strategy 2: Optimistic Thinking
Part Summary

Part 3: “Be Smart” Strategies
Three Keys
Strategy 1: Social Skills
Strategy 2: Emotional Control
Strategy 3: Flexibility
Part Summary

Part 4: “Work Smart” Strategies
Six Strategies for Smart Organizations
Strategy 1: Practice Organizational Self-Awareness
Strategy 2: Develop Social Skills
Strategy 3: Foster Optimism
Strategy 4: Encourage Flexibility and Problem Solving
Strategy 5: Model and Encourage Emotional Control
Strategy 6: Support Teamwork
Part Summary

Addendum