OptimaTrain

Employee Performance

0 STUDENTS ENROLLED

    Description:
    This ILT Series course teaches students to develop the skills needed to address a difficult person according to their specific behavior. Students will have the opportunity to meet with several Marketing Department team members to address their difficult personalities, follow the guidelines for managing difficult people to decrease the department’s turnover rate and meet the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

    Duration: One day

    Table Of Contents:
    Unit 1: Managing difficult employees
    Topic A: Understanding difficult employees
    Topic B: Assessing and identifying difficult personality types
    Topic C: Dealing with difficult employees
    Topic D: Monitoring behavior

    Unit 2: Communication
    Topic A: Effective communication
    Topic B: Communicating with difficult employees

    Unit 3: Feedback
    Topic A: Giving and receiving feedback
    Topic B: Positive and constructive feedback
    Topic C: Monitoring performance
    Topic D: Communication styles
    Topic E: Difficult feedback sessions

    Unit 4: Conflicts
    Topic A: Conflicts in the workplace
    Topic B: Conflicts and the organization

    Unit 5: Resolving conflicts
    Topic A: Styles of conflict resolution
    Topic B: The process of conflict resolution
    Topic C: Resolving team conflicts
    Topic D: Communication and conflict resolution

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