Excellence in Supervision

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

This course will show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor’s success.

Duration: One day

Table of Contents:

Part 1: Getting Started
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of Supervisor
The Responsibilities
The Supervisor’s Job Description
Management Thought: Old versus New
Case Study 1
Strategies for Getting Started
Action Plan: Getting Started

Part 2: Managing for High Performance
Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Case Study 2
Strategies for Managing Performance

Part 3: Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager
Case Study 3
Strategies for Proactive Communication

Part 4: Coaching for Excellence
The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process
Case Study 4
Strategies for Effective Coaching

Part 5: Dealing with Change Positively
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Case Study 5
Strategies for Managing Change

Summary
Action Plan: Keep Excelling
Final Thoughts: How Good Can You Be?
Author’s Notes on the Case Studies
Recommended Reading