Office Management

Description:

The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

A concise guide to effective office management. Topics include how to plan, organize, and establish controls for better results. Exercises and case studies cover leadership in the office, building performance measurement, coaching and counseling skills, and more.

Duration: One day

Table of Contents:

Part 1: Roles and Responsibilities
What Is Your Role?
What Are Your Responsibilities?
What Is Your Work Vision?
Becoming an Effective Planner
A System of Plans
Goal Setting
Keep the Work Flowing
Time Management = Productive Work Habits
Watch Out for Time Crime

Part 2: Setting Office Guidelines and Procedures
Effective Guidelines and Procedures for the Office
Required Bulletin Board Notices
Office Expense Accounts
Dress Code
Attendance
Work Rules
Preventing Sexual Harassment

Part 3: Staffing the Office
Key Responsibilities in Staffing
EEO Guidelines for Office Managers
Promoting Diversity to Improve Morale and Productivity
Writing Job Descriptions
Interviewing Potential Employees
Effective Employee Orientation
Steps for On-the-Job Training
Coaching and Counseling
Improving Productivity
Evaluating Employee Performance
Eight Steps to More Effective Performance Appraisals
Appraisal Pitfalls to Avoid
Discussing Unsatisfactory Performance
Handling Poor Performance
Terminating Employees

Part 4: Your Leadership Effectiveness
Communicating for Results
Listening Actively
Listening Tips
Communication Tips
Giving and Receiving Feedback
Making the Most of Phone Conversations
Building Successful Teams
Conducting Effective Meetings
Decision Making and Leadership
Creating Win-Win Negotiations
Managing Conflict in the Workplace
Dealing with Difficult People
Managing Change

Part 5: The Importance of Good Customer Relations
Everybody Is a Customer
Understanding Customer Needs
Creating a Customer-First Environment
Complaint-Solving Model
Professional Development Review

Additional Reading