Partners in Performance

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Managing performance means better results, both for the company and the employee. This course explains how performance agreements reduce ambiguity and sets the stage for top performance. The key element is a new way of establishing and attaining clear, definable goals as a team. Learn how to create S.M.A.R.T. goals, how to measure the seemingly immeasurable, and the four steps to creating job commitment. Discover why timely, corrective feedback increases employee productivity. Let this gifted trainer take you step-by-step through the entire process of developing, communicating, achieving, and monitoring performance objectives.

Duration: One day

Table of Contents:

Introduction

Section 1: Why Partner for Performance?
Where Are You Now?
What Is a Performance Agreement?
Case Study 1: Making Difficult Choices

Section 2: Developing Performance Goals
Purpose of Goal Setting
Attitudes and Performance Agreements
The Performance Agreement
Column 1: Key Job Responsibilities
Column 2: Goals
Guidelines for Setting Goals
Establish a Measurement System
Corporate Goals Drive Performance Agreement Goals
Case Study 2: Who Will Be the Best at Performance Agreements?
Column 3: Ranking of Goals

Section 3: Building Commitment
Commitment Equals Success
Steps to Create Job Commitment
The Performance Agreement Discussion
Column 4: Potential Obstacles
Obstacles that Block Goal Achievement
Column 5: Action Plan
Developing an Effective Action Plan
Exercise: Performance Agreement
Performance Agreement Quiz

Section 4: Preparing for the Performance Review
Establishing the Right Climate
What a Well-Planned Performance Review Can Do For You
What a Well-Planned Performance Review Can Do For Employees
The Effective Performance Reviewer
The Performance Review Form
Supervisor Preparation
Employee Self-Appraisal
Performance Review Pitfalls
Column 6: Performance Rating
Column 7: Supervisor Comments
Guidelines for Review Session
Case Study 3: What Upset Jess?
Exercise: Performance Review

Section 5: Effective Performance Reviews
How to Begin the Discussion
Effective Performance Reviews Are Discussions, Not Lectures
Column 8: Employee Comments
How to Get an Employee to Talk Freely
Questions that Facilitate Performance Review Discussions
Discussing Unsatisfactory Performance
Supporting Employee Development
Closing the Performance Review Discussion
Case Study 4: Four Performance Reviews
Following Through
A Performance Review Checklist for Supervisors
Putting It All Together: Skill Practice
Suggested Answers to Cases