Supervising for Success

Description:

The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Managers and supervisors who want to enhance their professional skills will find a valuable resource in this new guide. Learn what it means to be a great supervisor to your subordinates — and how that will enhance your career. Discover how your attitude can make or break your team’s spirit. This course is a must for all new supervisors and a beneficial refresher for even the most experienced supervisor.

Duration: One day

Table of Contents:

Section 1: A Role Defined
The Supervisory Challenge
The Responsibilities of Supervisors
Your Role as Supervisor
Case Study 1: Who Will Survive?
What Success as a Supervisor Can Do For You
Seven Tips for Great Supervisors

Section 2: The Attitude and Image
Taking a Positive Approach
Measuring Your Morale
A Positive Attitude Boosts Productivity
Watch Your Career Soar
Staying Positive Takes Effort
Tending Your Personal Growth
Growing Your Dream Team
Establishing Authority
Case Study 2: Which Strategy Should Henry Use?
Present a Strong Image
Downplay Your Role-Power
Don’t Sabotage Your Image
What You Don’t Say Speaks Loudly, Too
Above All, Be Organized

Section 3: Human Skills and Team Building
The Best and Worst Supervisors
Skills for Success: Technical, Interpersonal, and Conceptual
Supervisory Skills Inventory
Develop Your Human Skills
Establishing Good Relationships
The Problem Employee
Six Unforgivable Mistakes
Leaders Build Winning Teams
Teams Grow in Stages
Case Study 3: Between a Rock and a Hard Place
Keeping the Boss Happy

Section 4: Getting the Work Done
Delegating Is Good for Everybody
Case Study 4: The Do-It-Yourself Supervisor
What Delegating Can Do For You
D-E-L-E-G-A-T-E for Better Performance
Decide What to Delegate
Develop Your Decision-Making Skills
Knowing When to Hold and When to Fold
Case Study 5: Pat Can’t Decide
Using a Formula for Decision-Making
Freeing Yourself to Lead
Decision Pyramid: Levels of Decision-Making
Four Components of Decisions
Set Daily Goals

Section 5: Review
Putting It Together
Action Plan
Author’s Comments on Case Studies