OptimaTrain

Team Participation

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    Description:
    This ILT Series course teaches students how to be an effective team member. Students learn how to communicate effectively, adapt to various personality styles, overcome common problems, work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the source of team conflict, and employ different conflict resolution styles. Course activities also cover resolving conflict, avoiding the negative consequences of conflict, maximizing real benefits, reaching consensus, and making positive contributions to team decisions.

    Duration: One day

    Table Of Contents:
    Unit 1: Understanding team fundamentals
    Topic A: Team fundamentals
    Topic B: Team member roles
    Topic C: Team goals
    Topic D: Working together

    Unit 2: Communicating in teams
    Topic A: Team communication
    Topic B: Elements of communication
    Topic C: Supportive and effective communication

    Unit 3: Communicating nonverbally and listening actively
    Topic A: Nonverbal communication
    Topic B: Verbal and nonverbal communication
    Topic C: Active listening
    Topic D: Skills of listening
    Topic E: Use of questions

    Unit 4: Understanding conflicts
    Topic A: Symptoms of conflict
    Topic B: Nature of conflict
    Topic C: Power play

    Unit 5: Resolving conflicts
    Topic A: Resolve team conflicts
    Topic B: Handle conflicts
    Topic C: Styles of conflict resolution

    Unit 6: Making a decision
    Topic A: Collective decisions
    Topic B: Team decision
    Topic C: Decision making methods

    Unit 7: Understanding consensus method
    Topic A: Consensus process
    Topic B: Initiate a consensus process
    Topic C: Overcome consensus challenges

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