The Administrative Assistant

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Today, the administrative assistant operates at a high level, often reporting to more than one person. Learn vital skills such as how to anticipate needs, be a communication liaison, act as a project manager, and operate as your boss’ information manager.

Duration: One day

Table of Contents:

Introduction:
Who Is the Administrative Assistant?
Checklist of Responsibilities

Chapter 1: Wearing Many Hats
Managing Multiple Roles
What Hats Do Others See You Wearing?
What Your Manager Expects

Chapter 2: Assisting the Manager
Are They Lost Without You?
Anticipate Needs
Act as a Communication Liaison
Making the Connection
Act as a Communication Buffer
Take Over Projects for Your Boss

Chapter 3: Supervising Office Operations and Support Staff
Are You Ready to Be a Supervisor?
Supervisory Skills Self-Assessment
Seven Supervisory Challenges

Chapter 4: Providing Information
Are You a Wealth of Information?
Developing the Detective Hat
Sharing the Information

Chapter 5: Special Concerns of the Administrative Assistant
Personal Requests
Work Overload
Dealing with Interruptions
Supporting Two or More People
Conclusion