The Excellent Call Center Representative

Description:
The course was designed to cover critical business and professional development topics in the shortest time possible. With a wealth of hands-on exercises, the course keeps you engaged and help you retain critical skills.

Use this course to explore the fundamentals of telephone service and effective call handling techniques to successfully serve the needs of your customers.

Duration: One day

Table of Contents:

Chapter 1: Telephone Service Fundamentals
Good Telephone Service
Attitude and Interpersonal Skills
Greeting Customers

Chapter 2: Handling Calls Effectively
Identifying Customer Needs
Handling Difficult Calls