OptimaTrain

Business/Soft Skills

Managing Information Effectively

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Hiring Outstanding Teams

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Developing Yourself as a Leader

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Marketing Essentials

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Mentoring

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Managing Multigenerational Teams

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Positive Work Environment

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Project Management for Technical Teams

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Harnessing Innovation Within Teams

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Performance Under Pressure

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Hiring Top Performers

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Coaching for Results

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Leading From the Front: Being a Leader in All You Do

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Dealing with Challenging Customer Interactions

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Customer Service

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Employee Relations

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Giving and Receiving Performance Feedback

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Client Relationship Management

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Sales Negotiation

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Negotiating Skills

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Effective Facilitation Skills

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Project Management Skills for Non-Project Managers

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Interviewing Skills for Management

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Problem-Solving Skills

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Leadership Skills

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Strategic Planning Skills

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Effective Business Writing

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CIW: Internet Business Foundations

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Presentation Skills Third Edition

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Telemarketing Tips from A to Z

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Change Management

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Putting Diversity to Work

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Powerful Proofreading Skills

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From Technical Specialist to Supervisor

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A Manager's Guide to OSHA

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JIT Forecasting and Master Scheduling

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Sales Training Basics

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Performance Management

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Recruiting for High Performance

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Time Management

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Coaching and Counseling Third Edition

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Practical Time Management

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Working Together

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Process Improvement

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Empowerment

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Working in Teams

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Financial Analysis

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Networking for Success

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Developing as a Professional

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Stress Management

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Motivating at Work

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The Accounting Cycle

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Telephone Courtesy & Customer Service

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Creative Decision Making

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Leading Honorably

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Organizing Your Work Space

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Clear and Creative Thinking

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A Woman's Guide to Success: Perfecting Your Professional Image

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Building and Closing the Sale

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Managing Quality Customer Service

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Achieving Life Balance

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Problem Solving for Teams

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Surviving Information Overload

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Virtual Teaming

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Dynamics of Diversity

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Systematic Succession Planning

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Retailing Smarts: Leader's Guide: Providing Personalized Customer Service

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Critical Thinking

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TQM (Total Quality Management)

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Quality Customer Service

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Managing Personal Change Third Edition

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Coaching and Counseling Fourth Edition

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